The store will not work correctly in the case when cookies are disabled.
As a small company, we like to be transparent and honest about our costs. We don’t make any profit from delivering products to our customers and have chosen to charge for delivery and returns rather than hiding it in the price of our products. We work hard to find the best delivery service for every product we sell, charges are based on the weight and size of the items you are ordering.
As we sell designer furnishings sourced from all over Europe, delivery times vary from item to item. However, we are able to estimate delivery for the following groupings:
If an item is physically in our WOO .Design showroom or our warehouse, we can guarantee delivery within 10 working days in co. Dublin if the order is placed on available items only. Otherwise, we would need to wait for the remaining items to arrive at our warehouse to send the whole order at once.
To offer a wider range of beautiful items, we also sell pieces on our website that are not physically in our shop or warehouse but have to be ordered from international suppliers. As such delivery times vary from supplier to supplier and we can only guarantee delivery between usually 2-8 weeks. You will find the estimated lead time on each product page. We will always contact you to inform you of the status of your delivery for these orders if the item is not in stock.
Sofas and Large Furniture
Most of our sofas are handmade to order from specialist suppliers. To ensure the sofas are of the highest quality and are securely shipped, we estimate a delivery period of between 8 to 16 weeks.
Please note that items sold online will only be delivered to the address specified on your order. Once your order has been dispatched, you’ll receive an email confirmation listing products ordered, products dispatched, outstanding products, your delivery address, and your tracking number. During the checkout process, you should specify any special delivery instructions.
We send the available items once the stock has arrived and often they might arrive sooner than others from the same order. Sometimes we will have products that will be sent directly from our supplier to the customer. We will communicate the dispatch of each item with the same process as listed above.
At WOO .Design we want to keep shipping costs down for you as much as possible and they are calculated at the checkout. This will depend on the weight, size and quantity of item and area it is being delivered to.
Will be delivered via courier. Please note that ALL deliveries will be made between 9 - 5 pm on a working day, this means that all shipping addresses need to have a person available between these times to accept. Parcels that need to be re-directed due to no one being at the address will incur additional shipping charges.
Heavy, Large and Fragile Items (incl. Mirrors)
The delivery of heavier items will be either delivered with our bespoke furniture courier company or delivered on a pallet to your front door or the main entrance to your apartment building. In the case of a pallet delivery unloading/unpacking/assembly is the responsibility of the customer.
Once the item is dispatched from our warehouse, the logistics will contact you with a time slot and should follow up with a call one hour before delivery.
Orders that need to be re-directed due to no one being at the address will incur additional shipping charges.
Click & Collect
Any orders can be collected from WOO .Design showroom in Unit 52 Premier Business Park, Ballycoolin Road, Dublin 11, D11 HR26 within our opening hours: Tue-Fri between 9 am and 5 pm.
With items that are in stock in our showroom or warehouse, you can collect them immediately once the notification has been sent. With sofas and orders from suppliers, the usual delivery times apply.
We make every effort to deliver goods within the estimated time scales, however, deliveries are occasionally late due to unforeseen factors, such as the availability of items and the delivery arrangements of our international suppliers. The availability dates are subject to change for a number of reasons and it doesn’t depend on us but on suppliers.
We have no liability to you for any delay in the delivery of products ordered, however, you have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.
REFUNDS AND RETURNS
Made To Order Items And On Sale/Display Goods
All of our made-to-order items are not stocked by WOO .Design. This means you cannot amend the order once it has been placed and cannot cancel or return the order.
Please ensure you measure your space correctly before placing your order. Be sure to consider staircases, doorways and any tight spaces as your furniture may need to be manoeuvred through these spaces.
Non-Made To Order Items
If you have not ordered a made-to-order item, you are entitled to return your item within 14 days of receiving the delivery as long as it is not assembled, unused and in its original packaging. Always contact us before returning a product as it will be rejected otherwise — contact us at [email protected]
All items must be returned in original packaging and a re-saleable condition in ‘as new' condition, otherwise WOO .Design will be unable to exchange or issue a refund.
However, you will not be refunded for the shipping costs and you will be responsible for the fees incurred in returning the item(s) to us.
The goods are your responsibility until they reach us, so make sure they’re packed appropriately and can’t get damaged in transit. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. When posting your item back, you must obtain proof of postage of your return.
In-Store purchases are non-refundable, a store credit note will be issued to you instead of a refund
No refunds on sale/discounted items
When returning items please allow 5-10 working days from the date of collection for your refund to be processed. We will send you an email to let you know when your refund has been processed. Refunds will be credited to your original method of payment.
We want to be 100% sure that you are satisfied with your goods upon delivery. We require you to check the items immediately – once unpacked – to ensure your items have been delivered safely in transit.
In the rare event that your parcel arrives damaged, you have three options:
Refuse the delivery.
Accept the delivery but make your delivery driver aware of the damage and, when you sign for the goods, write ‘damaged’ alongside your signature on the delivery paperwork.
If you are unable to open and inspect the goods when you sign for your delivery please write ‘unchecked’ alongside your signature on the delivery paperwork.
Thereafter, contact us within 48 hours by email at [email protected] and we will make the necessary arrangements to collect the damaged/faulty goods at our expense.
We will ask you to email a photo/video of the damage to the packaging with complete a short questionnaire as part of our quality assurance checks. Please note, that it is critical that you keep all the original packaging and do not throw it. Without the original packaging is not possible to claim the goods.
Our courier will make the collection, and upon inspection at our warehouse, a refund, or replacement sent at our expense, will be arranged.
When you receive goods that require assembly, prior to installing, it is very important that you check the instructions and any parts listed to ensure that you have all the relevant, not damaged parts and that you can fit the product in strict accordance with the manufacturer’s instructions. We cannot refund products that have been assembled or be responsible for any consequences of our products. We strongly recommend that you employ only qualified and experienced joiners and electricians to install our products.
Faults that are caused by the consumer due to misuse of the goods or accidental damage are not covered by the Sale of Goods and Supply of Services Act 1980.
*It is important to note that many of our products are handmade or made out of recycled materials and therefore will they sometimes appear uneven in shape and finish.
CHANGING OR CANCELLING ORDERS
European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 only apply to your order if the goods have not been custom-made to your specification. If the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 do apply you can cancel your furniture by notifying us, in writing, before delivery or within 14 working days beginning with the day after the date of delivery.
Unwanted Goods/Wrongly Ordered
In the unlikely event you should want to return an item to us we are pleased to offer all customers a full refund within 14 days of delivery on all items. Unfortunately, we are not in a position to offer a full refund of delivery charges and will take a recovery charge, to cover the cost of returning the item to a supplier or to the showroom. The exact cost will be advised when you contact us to arrange your return.
As you would expect, items must be returned unused and in a saleable condition, packaged in their original packaging.
When returning items please allow 14 days from the date of collection for your refund to be processed. We will send you an email to let you know when your refund has been processed. Refunds will be credited to your original method of payment.
Some of our bespoke pieces may not be eligible for a refund or exchange. If you contact us within 7 days of receipt of your order we will be able to immediately inform you of whether the piece is eligible for return.
Should an item be missing from your delivery please notify us as soon as possible, preferably within 24 hr of receipt of your delivery and we will endeavour to ship the missing piece to you as soon as possible. Of course, no extra charge will be applied for this.
Should a part be missing from an item on assembly, again, please contact us as soon as possible. We would need to contact the manufacturer and would advise you when you contact us of the estimated delivery time for the missing part.
Needless to say, we will always endeavour to resolve issues with orders as swiftly and as efficiently as possible.
Unable To Accept Delivery
If due to circumstances outside your control you are unable to accept delivery when your goods arrive in us we are happy to store your goods Free of Charge in our warehouse for a maximum period of 4 weeks, providing the goods have been paid for in full within 7 days of notification of availability.
If after this period you are still unable to accept delivery then a further storage facility will be available, however, a storage fee of €50 per week will apply.
Refusal Of Delivery
If you refuse the delivery of your order, it will be returned to our warehouse. You will receive a refund for the product and the VAT. However, you will not be refunded for the shipping costs and you will be responsible for the fees incurred in returning the item(s) to us.