Delivery & Returns

Price

At WOO Design we want to keep shipping costs down for you as much as possible so we offer

  • FREE Delivery on orders over €500 to Ireland (excl. Payment Plans if deposit is under €500)
  • Standard orders (less than 30kg) –  €14.99 to Ireland* (from €16.99 to Europe – calculated at checkout)
  • Single products heavier than 30kg:
    Ireland: €49
    UK: €79
    Europe: from €99

How soon will my order be dispatched?

WOO Design guarantees a pleasant and easy shopping experience. You order will be processed by our logistics department in a safe and inexpensive way, and delivered to the address stated in the order form using the best delivery companies specialising in the handling of fragile items.

Our aim is to deliver your purchase as quickly as possible. All orders have a processing time of 24-48 hours, and delivery is between 10 – 45 working days.

Each product sold on the woodesign.ie website has an estimated shipping lead time. Products are subject to availability. We endeavour to deliver to the times specified above, however on rare occasions delays may occur which are outside of our control. If your ordered product is not available we will contact you with an expected delivery date. Please note that items sold online will only be delivered to the address specified on your order. Once your order has been dispatched, you’ll receive an email confirmation listing products ordered, products dispatched, outstanding products, your delivery address and your tracking number. During the check out process, you should specify any special delivery instructions.

Sometimes we will have products that will be sent directly from our supplier to the customer. We will communicate the dispatch of each item with the same process as listed above.

Shipments of more than 30 kilograms include delivery into your home, but most will be delivered to your front door or the main entrance to your apartment building.

Do we deliver outside of the Ireland and United Kingdom?

Yes, we do ship outside the Ireland and UK. European and international delivery charges are calculated at checkout.

If you have any further queries regarding shipping outside of the Ireland and UK please email us at sales@woodesign.ie.

Damaged/Faulty Items

We will check all orders before they are shipped to you and we make every effort to ensure that your order is in perfect condition. We recommend that you check the quality of your products in the presence of the courier.

If goods appear damaged, incomplete or incorrect on receipt, this must be noted on the courier’s documentation. The damage agreement has to be signed by the courier to be able to start a claiming procedure. Otherwise, we cannot accept the claim.

For all damages, we ask that you send us pictures/images of the damage within 3 days of receipt of the goods. All claims by telephone must be followed by an email containing said images.

Returns

We hope that you are happy with your order but we understand that there are occasions for one reason or another when you may want to return an item. In this instance please email us at sales@woodesign.ie to let us know and post the item back within 7 days of receipt to the address below where we will gladly offer you an exchange or refund (customized orders cannot be returned).

Please wrap the item very securely and use insured registered delivery, keeping the receipt in case of any damage in transit. We cannot accept liability for goods lost or damaged in transit. Refunds will only be given on items returned in original packaging and a re-saleable condition.

Unless the item is damaged or faulty, you are responsible for the cost to return the goods to us. A full refund of the value of the goods will be made upon our receipt of the returned goods. If the item is damaged or faulty we will refund your postage costs.

After this 7 day period, we are unable to accept returns of any items purchased unless faulty.

RETURN ADDRESS:

WOO .Design, 41 Beau Park Square, Clongriffin, Dublin 13

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within 14 days, depending on your card issuer’s policies.