Delivery & Returns

DELIVERY TIMES

As we sell designer furnishings sourced from all over Europe, delivery times vary from item to item. However, we are able to estimate delivery for the following groupings:

  • In Stock

If an item is physically in our WOO .Design showroom or our warehouse, we can guarantee delivery within 3-5 working days within Ireland.

  • Supplier Order

To offer a wider range of beautiful items, we also sell pieces on our website which are not physically in our shop or warehouse but have to be ordered in from international suppliers. As such delivery times vary from supplier to supplier and we can only guarantee delivery between 2-6 weeks. You will find the estimated lead time on each product page. We will always contact you to inform you of the status of your delivery for these orders if the item is not in stock.

  • Sofas and large furniture

Most of our sofas are handmade to order from specialist suppliers. To ensure the sofas are of the highest quality and are securely shipped, we estimate a delivery period of between 8 to 12 weeks.

“>Please note that items sold online will only be delivered to the address specified on your order. Once your order has been dispatched, you’ll receive an email confirmation listing products ordered, products dispatched, outstanding products, your delivery address, and your tracking number. During the check out process, you should specify any special delivery instructions.

We send the available items once the stock has arrived and often they might arrive sooner than other from the same order. Sometimes we will have products that will be sent directly from our supplier to the customer. We will communicate the dispatch of each item with the same process as listed above.

DELIVERY CHARGES

At WOO .Design we want to keep shipping costs down for you as much as possible and they are calculated at the checkout.

Standard orders will be delivered via courier, the delivery of heavier items will be often delivered on a pallet to your front door or the main entrance to your apartment building and some assembly/unpacking/unloading will be required.

Maximum weight 30kg per item and standard dimensions.

CLICK AND COLLECT

Any orders can be collected from WOO .Design showroom in Unit 52 Premier Business Park, Ballycoolin Road, Dublin 11, D11 HR26 within our opening hours: MON 12.00 – 18.00, TUE-FRI 10.00 – 18.00, SAT 11.00 – 16.00.

With items which are in stock in our showroom or warehouse, you can collect immediately once the notification has been sent. With sofas and orders from suppliers, the usual delivery times apply.

DELIVERY DELAYS

We make every effort to deliver goods within the estimated time-scales, however, deliveries are occasionally late due to unforeseen factors, such as the availability of items and the delivery arrangements of our international suppliers. The availability dates are subject to change for a number of reasons and it doesn’t depend on us but suppliers.

We have no liability to you for any delay in the delivery of products ordered, however, you have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.

INTERNATIONAL DELIVERY

We can deliver anywhere in the world, however, we do not have a fixed shipping arrangement for all international destinations. European deliveries are calculated at the checkout. Delivery times will vary depending on the location and item. If you would like an item delivered outside Ireland, please contact us and we’ll arrange delivery especially for you.

The delivery cost will be exactly the same as those of our chosen carrier and we will provide you with all relevant information.

REFUNDS AND RETURNS

MADE TO ORDER ITEMS AND SELECTED GOODS

All our upholstery items are made to order. Selected goods are not held in stock and are ordered specifically for the customer in the finish, size or colour specified at point of order. Please make sure that special requests and specifications are noted in your order confirmation or invoice. Any cancellation or changes in a specification for these items are to be made within 7 days of placing your order. After this 7-day period, any changes to your order will be subject to a cancellation charge of 30% of the price of the goods.

If you have ordered a bulky item, please check dimensions at the delivery address and inform us if there are special arrangements required in order to deliver the item. Goods that do not fit into the property at the time of delivery are the customer’s responsibility. Any items returned due to logistic issues at the delivery address are subject to a cancellation charge of 30% of the price of the goods.

NON MADE TO ORDER GOODS

If you have not ordered a made to order item, you are entitled to return your item within 14 days of purchase as long as it is unused and in its original packaging. Refunds will only be given on items returned in original packaging and a re-saleable condition in ‘as new’ condition.

For online and in-store purchases, where a product is out of its packaging or the seals are broken, a restocking charge of 30% will be applied.

If you purchased your item in-store and it does not fit, it can be returned but it will be subject to a restocking charge of 30% of the original purchase price, and a store credit note will be issued. It must not have been used and must be in perfect resaleable condition.

Unfortunately, if products have been assembled or modified, we cannot take them as returns.

DAMAGED GOODS

We want to be 100% sure that you are satisfied with your goods upon delivery. Where possible, we require you to check the items immediately – once unpacked – to ensure your items have been delivered safely in transit.

When your order is delivered, please check the contents thoroughly whilst the delivery person waits. In the rare event that your parcel arrives damaged you have three options:

  1. Refuse the delivery.
  2. Accept the delivery but make your delivery driver aware of the damage and, when you sign for the goods, write ‘damaged’ alongside your signature on the delivery paperwork.
  3. If you are unable to open and inspect the goods when you sign for your delivery please write ‘unchecked’ alongside your signature on the delivery paperwork.

Thereafter, contact us within 48 hours by email at [email protected] or phone us on +353 (01) 822 5938 and we will make the necessary arrangements to collect the damaged/faulty goods at our expense.

If goods appear damaged, incomplete or incorrect on receipt, this must be noted on the courier’s documentation. The damage agreement has to be signed by the courier to be able to start a claiming procedure.

We will ask you to email a photograph of the damage and complete a short questionnaire as part of our quality assurance checks. Please note, it is critical that you keep all the original packaging and repack the item with care unless instructed otherwise. Our courier will make the collection, and upon inspection at our warehouse, a refund, or replacement sent at our expense, will be arranged.

When you receive goods that require assembly, prior to installing, it is very important that you check the instructions and any parts listed to ensure that you have all the relevant parts and that you can fit the product in strict accordance with the manufacturer’s instructions. We cannot refund products that have been wrongly fitted or be responsible for any consequences of our products. We strongly recommend that you employ only qualified and experienced joiners and electricians to install our products.

It is important to note that many of our products are handmade or made out of recycled materials and therefore will they sometimes appear uneven in shape and finish.

CHANGING OR CANCELLING ORDERS

If your order has not yet been dispatched to you, we are always happy to amend your order. All you need to do is contact us as soon as possible with your request and we will make the changes immediately. The same rule applies if you would like to cancel your order.

If your order has been dispatched, we will be happy to still cancel or amend it, however, we would apply a charge based upon the costs incurred for redelivering and collection.

UNWANTED GOODS/WRONGLY ORDERED

In the unlikely event you should want to return an item to us we are pleased to offer all customers a full refund within 14 days of delivery on all items. Unfortunately, we are not in a position to offer a full refund of delivery charges and will take a recovery charge, to cover the cost of return the item to a supplier or to the showroom. The exact cost will be advised when you contact us to arrange your return.

As you would expect, items must be returned unused and in a saleable condition, packaged in their original packaging.

When returning items please allow 10-14 days from the date of collection for your refund to be processed. We will send you an email to let you know when your refund has been processed. Refunds will be credited to your original method of payment.

Some of our bespoke pieces may not be eligible for a refund or exchange. If you contact us within 7 days of receipt of your order we will be able to immediately inform you of whether the piece is eligible for return.

MISSING ITEMS

Should an item be missing from your delivery please notify us as soon as possible, preferably within 24 hr of receipt of your delivery and we will endeavor to ship the missing piece to you as soon as possible. Of course, no extra charge will be applied for this.

Should a part be missing from an item on assembly, again, please contact us as soon as possible. We would need to contact the manufacturer and would advise you when you contact us the estimated delivery time for the missing part.

Needless to say, we will always endeavor to resolve issues with orders as swiftly and as efficiently as possible.

REFUSAL OF DELIVERY

If you refuse the delivery of your order, it will be returned to our warehouse. You will receive a refund for the product and the VAT. However, you will not be refunded for the shipping costs and you will be responsible for the fees incurred in returning the item(s) to us.