Terms & Conditions

As a potential customer of WOO .Design, we want you to be familiar with our terms and conditions of sale to make sure that you fully understand how we do business. Our aim is to have very satisfied customers that return to and purchase from our website regularly. We have tried to make our Terms and Conditions as simple as possible as we want your business.


www.woodesign.ie is owned and operated by WOO Design Limited, Unit 52 Premier Business Park, Ballycoolin Road, Dublin 11, D11 HR26. Placing an order for goods on www.woodesign.ie indicates your acceptance of our terms and conditions. All communication to you from www.woodesign.ie will be addressed to your email address as supplied when you register. If you do not receive a confirmation email after registering or placing an order please contact us immediately. WOO .Design online will not be responsible if you should fail to receive emails sent to the email address you provide when you register. We reserve the right to amend the Terms & Conditions at any time, so you should check this page regularly to take note of any changes.

WOO DESIGN LIMITED, registered in Ireland No. 691889 VAT IE3753634AH trading as WOO .Design is the proprietor of this website.

If you have any queries or concerns regarding our Terms please call us on +353 (01) 822 5938.

Terms of Sale

Once you have placed an order with us, you will receive an email confirming receipt of your order where we will ask you to verify that all details of the order are correct. You should notify us immediately of any amendments you wish to make. Once we have verified the price and availability of the goods, you will receive an email confirming acceptance of your order, and confirmation that a contract has been made between us.

Whilst all items are offered for sale in good faith, occasionally, for reasons beyond our control, we may not be able to fulfill your order. Therefore a sale agreement will only exist between yourself and www.woodesign.ie when you receive an email confirming your order has been despatched. If for any reason your item is unavailable, we will contact you to offer you a substitute, or refund your payment.
Delivery and dispatch times may vary from time to time depending on the availability of products, but we aim to dispatch goods within 35 working days of acceptance of your order.

We can accept no responsibility for delays in delivery caused by postal delays and major striking action by postal services.
Due to the nature of our business, items may ship separately to you. If you prefer to receive your order in one delivery, please contact us and we will arrange it for you.

Price and Payment

The price of any items will be as quoted on our website from time to time, except in cases of obvious error. While we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and any amounts paid by you will be fully refunded.

The prices on the website include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery & Returns Guide.

Prices are liable to change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent you an Order Confirmation. Therefore, except as provided above, price adjustments on previous orders are not permitted.

Once you have finished shopping, all the items you wish to purchase are added to your basket, and your next step will be to process the order and make payment. To do this you must follow the steps of the order process including filling out and verifying the information requested in each step. The order process allows you to check and amend any errors before submitting your order to us. If you are a registered user, a record of all the orders placed by you is available in the “My Account” area.

Payment can be made by all major credit and debit cards. To minimise the possibility of unauthorised access, your credit card details will be encrypted. You can also pay all or part of the price of your purchase with a gift card or a voucher for WOO .Design. Our bank will automatically debit your account for the value of your order when the order has been placed.

To minimise the possibility of unauthorised access, your credit card details will be encrypted. Once we receive your order, we will request a pre-authorization on your card to ensure there are sufficient funds available to complete the transaction.

By clicking “Authorise payment” you are confirming that the credit card is yours or you are the rightful holder of the Gift card or the voucher. Credit cards are subject to validation checks and authorisation by your card issuer but if your card issuer fails to authorise payment to us, we will not be liable for any delay or non-delivery and may not be able to form a Contract with you.

The safety of your information is extremely important to us. Our site is SSL protected meaning your transaction with us is secure. In addition, our payment processor encrypts all credit & debit card numbers. We may verify your card details – on occasion we may ask you to complete our Credit Card Confirmation form and in addition, we may ask you to send us a picture of the front and back of the card (with the middle numbers blanked out). This is sole to prevent fraud however if you are asked to provide this information and subsequently do not, we reserve the right to cancel your order and refund your card in full. You can then pay for the order via bank transfer.

Buying Items as a Guest

The functionality of buying items as a guest is also available on the website. For this type of purchase, we will only request from you the essential data that is required to process your order. Upon completion of the purchase process, you will be offered the possibility of registering as a user or continuing as a non-registered user.


For information on our delivery service and times, please click here.


You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you place your order, providing your goods have not already been despatched. To cancel your order you must notify us by e-mail to [email protected] quoting your name and order reference. If the goods have been despatched then please follow our returns policy as detailed below.

If you have received the goods after you cancel your order then you must send the goods back without unpacking them to us at your own cost and risk. Once you have notified us that you are canceling your contract, any sum debited from your credit card will be re-credited, less the delivery costs, to your account as soon as possible provided that the goods in question are returned by you and received by us in the condition they were in when sent to you.

We reserve the right to cancel the contract between us if:

  • We have insufficient stock to deliver the goods you have ordered
  • We do not deliver to your area
  • One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.


For detailed information on our returns policy, please click here.

Damaged/Faulty Items

For detailed information on our returns policy, please click here.


Every item we sell in the store is also available for rental (excluding bulbs, perishable goods and products we use for display purposes).

If you are organising a shoot and are looking for some furniture or décor items, please consider our rental service. This service is only available in store.

Our Rental Policy:

For all our rentals we take a deposit of the entire cost price of the products you would like to rent.

Once all of the items are brought back to the store in excellent sell-able condition as they would have left the store in, we then issue a refund of the difference between the deposit and the rental price.

Our rental price guidelines are as follows:

  • Up to 3 days: 20% of the full cost price
  • Up to 1 week: 30% of the full cost price
  • Up to 1 month: 50% of the full cost price

For any further queries please don’t hesitate to e-mail us at [email protected] or simply drop into the store.


The store is not a producer of goods. All goods available in the store are covered by the manufacturer’s warranty. The manufacturer is liable under the guarantee of goods sold for the warranty period specified in the warranty card.

Privacy Policy

All information you give us is kept completely confidential and we will never pass your information onto any other companies for marketing purposes. When making an order we will require your name, address and contact details and this information will only be used for the purposes of processing your order and managing your account with us. Information we collect about you will not be disclosed to any third party without your prior consent or the requestor’s demonstrated legal authority to receive it. If at any time you would like to know what information we possess about you, please contact us.

In disclosing your personal details through this website, you consent to the collection, storage and processing of your personal information in the manner described above. In the unlikely event of any changes to be made to this policy, you will be notified and given the opportunity to amend your account accordingly.

Your Use of this Website

Misuse of this Website is prohibited. You must not use the site for any purpose that could damage the name of WOO Design or any goodwill attached to the same. You must not use the website for illegal, criminal or fraudulent activity (including breaches of copyright, trademarks, patents and/or privacy) or in any manner which would cause harm or distress to any third party. Breaching this provision would constitute a criminal offence and any such breach will be reported to the relevant law enforcement authorities. Fraudulent use of credit cards will also be reported to the relevant authorities. www.woodesign.ie is not responsible for any damage caused by the misuse of this website or from any information contained herein.

Permission is granted to electronically copy and print only those areas of the site so required in the process of using the site as a shopping resource. Copying, modifying, or distributing any part or content of the site for any other reason, without prior written permission from woodesign.ie is expressly prohibited. These conditions do not affect your statutory rights.


When ordering goods from woodesign.ie for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from woodesign.ie, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. Delivery times can be affected due to packages being inspected by customs.


The Courts of Ireland shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this website and its use and these terms and conditions.

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