Whatever The Question, We're Happy To Help
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To try and make life a little simpler we have created a list of frequently asked questions however if you have a query that is not on our list then please do not hesitate to get in touch with us.
Talk to our friendly WOO .Team
Customer Service
Our friendly customer service team can be reached six days a week by email and telephone. We are available Tuesday to Saturday, 10 am to 5 pm, to answer any queries and take orders over the phone.
Call
sales@woodesign.ie | claims@woodesign.ie
If you have any questions or queries regarding an existing order, please contact us quoting your WOO web order number and our team will typically be in touch within 24 hours (excluding Sundays & Mondays).
.SHOWROOM
107 Dorset Street Upper
Dorset Point
Dublin 1, D01 R2E4
Opening Hours
Monday: CLOSED
Tuesday - Saturday: 10 AM to 5 PM
Sunday: CLOSED
.OUTLET
Unit 1 Maxim Trade Park
Newtown Ave
Malahide Road Industrial Park
Dublin 17, D17 Y407
Opening Hours
Monday - Friday: CLOSED
Saturday: 10 AM to 3 PM
* This Saturday Dec 12th 10.00 - 11.00
Sunday: CLOSED
Frequently Asked Questions
Our FAQ answers some of our most commonly asked questions. If you do not find the answer you are looking for, do not hesitate to contact us.
You can find our showroom at 107 Dorset Street Upper, Dorset Point, Dublin 1, D01 R2E4 and online at www.woodesign.ie. Please note that we primarily trade online, and most of our items are available for pre-order with lead times.
The lead time varies from brand to brand. Please check the Delivery & Return tab on each product page. The lead time displayed on the product page is an estimated one, once the item is in stock with our supplier. If an item you ordered is not available, we will contact you within 3 working days to update you on the status of your order.
If you have changed your mind about an online purchase, you have 14 days from the day you received your order to return it. For more details, please visit our Return Policy page.
Shipping costs depend on the weight of your order and your location. Delivery charges range from €9 for small items like home décor, up to €69 for larger items within Co. Dublin, and up to €89 nationwide for heavy or oversized items that require extra care.
At the moment, we do not offer a Click & Collect service. If you have any other questions or need assistance with delivery options, we’ll be happy to help!
Our showroom opening hours are Tuesday to Saturday, from 10 AM to 5 PM.
You will receive an order confirmation as soon as you place your order with WOO Design, including the lead time provided on the product page. When your order is ready to be shipped, you will receive an email confirmation with the tracking number, or we will contact you directly before delivery.
Unfortunately, we do not take orders over the phone. However, we can create an order for you and send you the proforma invoice along with the payment link.
Any faulty or damaged product should be reported to us as soon as possible after delivery, and no later than 48 hours after receiving the order, by emailing claims@woodesign.ie. Please note that this does not apply to made-to-order products, which must be inspected at the time of delivery in the presence of the driver.