We offer delivery throughout Ireland, including Northern Ireland, for furniture, lighting, and accessories.

As we sell designer furnishings sourced from all over Europe, delivery times vary from item to item. Estimated lead times for each product, depending on type and availability, are displayed on its respective product page. These estimates are subject to change, and we cannot be held responsible for delays. Bespoke or made-to-order items may take 12–16 weeks.

Your order will not be shipped immediately if a lead time is shown for the product. Available stock quantities, if in stock, are displayed on the product page.

We will contact you only when your order is ready for dispatch. Once all items have arrived and are prepared for shipping, we will send your delivery details:

• Email with tracking (standard parcels)
• SMS with delivery date and time slot (heavy items)

If an item is physically in our WOO.design warehouse, we can guarantee delivery within 5 working days. For furniture, we aim to deliver within 10 working days.

Delivery costs are based on the total order value, as outlined in the summary below:

Remote areas: Cork, Donegal, Kerry, Mayo, Sligo, Northern Ireland

Delivery is carried out by a single driver, with a delivery appointment arranged at least one day in advance. All deliveries are made to the first door. Please note that delivery does not include assembly or disassembly of any products.

Some deliveries, usually those to more remote locations, may be carried out via pallet delivery service. In such cases, the item will be delivered palletised, and unpacking/disposal of packaging is the responsibility of the customer.

Free Delivery & Returns Policy

If your order qualifies for free delivery (orders over €4000) and you later decide to return all or part of the order, the delivery and collection costs will be recalculated.

If, after the return, the total order value falls below €4000, the applicable delivery charge based on the revised order value will be deducted from your refund.

This ensures that delivery charges are applied fairly in line with the final order value.

If you have any questions regarding your delivery, please contact our team at sales@woodesign.ie

We make every effort to deliver goods within the estimated timeframes; however, deliveries may occasionally be delayed due to unforeseen factors, such as item availability or the delivery schedules of our international suppliers. Availability dates are subject to change for reasons beyond our control.

While we cannot accept liability for any delivery delays, you have the right to cancel your order at any time and receive a full refund, provided the item has not yet been dispatched.

If you change your mind about an online purchase, you have 14 days from the day you receive your order to complete our Return Form for acceptance.

For more information, please contact our Customer Service team by calling (01) 850 0079 or emailing sales@woodesign.ie. The return method will depend on the product type, and we will advise you accordingly.

We will respond to your request as quickly as possible and process your refund once it is accepted and the item has been returned.

Return Terms & Conditions:

• To receive a full refund, items must be in resalable, “as new” condition, unassembled, and in their original, undamaged packaging.
• Items returned without original packaging or in packaging unsuitable for resale will incur a minimum 30% restocking fee. Customers are responsible for opening products carefully, without damaging the packaging, and ensuring satisfaction before disposing of the carton.
• All returns must be arranged through our designated collection service. We do not accept returns sent independently, and we will not reimburse any costs incurred using alternative return methods.
• A collection fee applies to all returns and is calculated based on the original delivery charge, plus an additional amount to cover return logistics, product inspection, and handling:
  Standard parcels: original delivery cost + €10
  Furniture, fragile & large items: original delivery cost + €20
• Returns of accessory and furniture items are at the customer’s expense if the product is unsuitable.
• All returned items are subject to inspection upon receipt.
• Refunds are processed to the original payment method, usually within 10 days.

Online Returns Exclusions:

We are unable to accept returns for the following:

• Made-to-order items
• Textiles
• Gift Cards

Please ensure you measure your space accurately before placing your order, taking into account staircases, doorways, and tight spaces, as furniture may need to be manoeuvred through these areas.

Goods remain your responsibility until they reach us, so please ensure they are packed appropriately to prevent damage in transit. In the unlikely event that an item is returned in unsuitable condition, we may have to send it back to you.

We want to ensure that you are completely satisfied with your order upon delivery. Please check your items immediately after unpacking to confirm they have arrived safely.

Any faulty or damaged products must be reported to us as soon as possible, and no later than 48 hours after delivery, by emailing claims@woodesign.ie. Notifications received after 48 hours will not be eligible for a refund.

Please note: This does not apply to made-to-order products, which must be inspected at the time of delivery in the presence of the driver.

When reporting a faulty or damaged item, please include the following information:

• Your Order Number
• The name of the item that is damaged or defective
• A photo of the damaged or defective item
• Whether you prefer a refund or a replacement

We will respond to your message as quickly as possible. It is essential that you keep all original packaging and do not discard it before completing assembly. Claims cannot be processed without the original packaging.

Our courier will arrange the collection, and once the items are inspected at our warehouse, a refund or replacement will be sent at our expense.

For items that require assembly, it is very important to check the instructions and all included parts before installation to ensure the product can be fitted correctly according to the manufacturer’s instructions. We cannot offer refunds for products that have been incorrectly assembled, nor are we responsible for any consequences of incorrect installation. We strongly recommend hiring only qualified and experienced joiners or electricians for installation.

Faults caused by misuse or accidental damage by the consumer are not covered under the Sale of Goods and Supply of Services Act 1980.

Please note: Many of our products are handmade or made from recycled materials. As a result, they may sometimes appear uneven in shape or finish.

The European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 only apply to your order if the goods have not been custom-made to your specification.

If these regulations do apply, you may cancel your furniture order by notifying us in writing before delivery or within 14 working days starting from the day after delivery.

The option to cancel your order is not available if:

• You purchase sealed goods related to health or hygiene that become unsealed after delivery or cannot be resold for any reason.
• The goods become inseparably mixed with other items after delivery.

If you decide to cancel your order within 14 days after we have dispatched the goods, you have a further 14 days to return them. You are responsible for the cost of returning the goods. We are not obliged to refund any costs of repacking or returning the goods.

If you notify us of your cancellation but fail to return the goods within 14 days, we are entitled to arrange collection. In such cases, the cost of collection will be charged to you.

If the returned goods show any sign of damage, we are entitled to deduct the cost from your refund.

In the event of a cancellation in accordance with these terms, we will refund any money due within 14 days.

To assist us in identifying your goods on receipt, please provide a telephone number for a return reference to be included below our address/returns label.

This paragraph does not affect your statutory rights in the event that the goods are faulty.