We offer delivery throughout Ireland, including Northern Ireland, for furniture, lighting and accessories.

Nothing in this policy is intended to exclude, restrict or otherwise affect your statutory rights under applicable consumer law, including the Consumer Rights Act 2022.

As we sell designer furnishings sourced from suppliers throughout Europe, delivery times vary depending on the product and availability.

The estimated lead time for each product is displayed on the relevant product page. These lead times are estimates and may change due to availability, production schedules, transport or other circumstances outside our reasonable control.

Bespoke and made-to-order products may typically take 12–16 weeks, or as otherwise stated on the product page.

If a lead time is displayed for a product, the order will not normally be dispatched immediately.

Where an item is physically in stock in our WOO.design warehouse, we generally aim to deliver:

• standard items within 5 working days; and
• furniture within approximately 10 working days.

We will contact you when your order is ready for dispatch.

Depending on the delivery method, you may receive:

• an email with tracking information for standard parcels; or
• an SMS or other notification confirming the delivery arrangements for furniture, heavy or oversized items.

Delivery charges are based on the total order value and delivery location.

Remote areas: Cork, Donegal, Kerry, Mayo, Sligo

Furniture and other large-item deliveries are generally carried out by a single driver.

Unless otherwise agreed, delivery is made to the first door/access point and does not include assembly, installation or disassembly of products.

Please ensure that suitable access is available before delivery.

Some deliveries, particularly to remote locations, may be made using a pallet delivery service. Where a pallet service is used, the product may be delivered palletised and unpacking and disposal of the packaging will normally be the customer's responsibility.

Please check measurements carefully before ordering furniture, including doors, hallways, staircases, lifts and other access restrictions.

We make every reasonable effort to deliver orders within the estimated timeframe.

Occasionally, deliveries may be delayed due to supplier production schedules, transport disruption, product availability or other circumstances.

Your statutory rights regarding delivery times and delayed delivery are not affected by this policy.

If a delivery is delayed, please contact us and we will provide the most up-to-date information available and, where applicable, the options available to you under consumer law.

For most products purchased online, you have the right to change your mind and cancel your purchase within 14 days of receiving the goods, without giving a reason, subject to the exclusions set out below.

To exercise this right, you must notify us within the applicable 14-day cancellation period.

You can do this by completing our Return Form or contacting our Customer Service team.

Once you have notified us of your cancellation, the goods must be returned within 14 days, unless we have agreed to arrange collection.

Please contact us before returning an item. The appropriate return method depends on the size and type of product.

Return Form: https://woo-design-ie.returnsdrive.com/

Email: sales@woodesign.ie
Phone: (01) 850 0079

You must take reasonable care of the goods while they are in your possession and while preparing them for return.

For returns arranged using our collection service, the product must be repacked in its original packaging exactly as it was received, using all original protective materials in their correct positions wherever they remain available.

This includes, where applicable:

• polystyrene or foam inserts;
• corner and edge protectors;
• cardboard supports;
• protective sleeves or wrapping;
• internal packaging; and
• any other protective components supplied with the product.

All protective packaging should be refitted in the same way as when the product was originally delivered so that the item is properly secured and protected during return transport.

If any original protective material is no longer available, please contact us before arranging collection so that we can advise you on appropriate return packaging.

Furniture, mirrors, glass, lighting and other fragile or oversized products require particular care when being repacked.

We strongly recommend retaining the complete original packaging until you are certain that you wish to keep the product.

You are required to take reasonable care of goods before returning them.

If a returned product has suffered damage or a reduction in value as a result of handling beyond what was reasonably necessary to establish its nature, characteristics and functioning, we may make an appropriate deduction from the refund where permitted by applicable consumer law.

This may include circumstances where a product has not been adequately repacked or protected for return transport.

For example, where a product was originally supplied with polystyrene, foam, corner protectors or other protective packaging and those protective components are not correctly replaced before collection, resulting damage may lead to a reduction in the refund.

Any deduction will be based on the actual reduction in value of the product, taking into account the nature and extent of the damage and, where appropriate, reasonable repair or restoration costs.

We do not apply an arbitrary damage penalty.

Returned products and their packaging may be photographed and inspected when they arrive at our warehouse in order to document their condition.

For a change-of-mind return, the customer is responsible for the direct cost of returning the goods, except where otherwise required by law.

If you ask WOO.design to arrange the collection, our standard return collection charges are calculated as follows:

Standard parcels:
a collection charge equivalent to the original delivery charge + €10 collection/handling fee

Furniture, fragile and large items:
a collection charge equivalent to the original delivery charge + €20 collection/handling fee

For example, if the original delivery charge for a furniture item was €59, the return collection charge would be €79 (€59 + €20).

We will confirm the applicable return collection charge before arranging collection.

Where applicable, the agreed return collection charge will be deducted from the refund.

Additional costs may apply where specialist transport, pallet collection or other special handling is required. Any such cost will be communicated before collection is arranged.

These charges apply to change-of-mind returns. They do not apply where WOO.design is legally responsible for the cost of returning faulty or non-conforming goods.

All returned goods are inspected when they arrive at our warehouse.

For an eligible cancellation, refunds will be processed in accordance with applicable consumer law and returned using the original payment method, unless otherwise agreed.

Where permitted by law, we may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been returned.

If our inspection identifies damage or a reduction in value for which you may be responsible, we will contact you and explain any proposed deduction.

Where appropriate, we may provide photographs or other evidence showing the condition of the product and packaging when received.

For change-of-mind returns, the product must be repacked in its original packaging in the same manner in which it was delivered, using all original packaging and protective materials supplied with the product.

This includes, where applicable, polystyrene or foam inserts, corner and edge protectors, cardboard supports, protective sleeves, wrapping, internal packaging and any other protective components.

All protective materials must be placed back in their original positions so that the product is properly secured and protected for the return journey.

We therefore strongly recommend that you retain all original packaging and protective materials, and take care not to damage them when unpacking the product, until you are certain that you wish to keep the item. This is particularly important for furniture, lighting, mirrors, glass and other fragile or oversized products, where the original packaging has been specifically designed to protect the item during transport.

If any part of the original packaging or protective materials has been discarded, damaged or is no longer available, you must contact us before arranging a return collection so that we can advise you on the appropriate next steps.

The absence of original packaging does not, by itself, remove any statutory right to cancel an eligible online purchase. However, you remain responsible for taking reasonable care of the goods.

If a product is returned without adequate protection, or if original protective materials are missing, damaged or incorrectly refitted and this results in damage or a reduction in the value of the product, we may make an appropriate deduction from your refund, where permitted by applicable consumer law.

Any deduction will reflect the actual reduction in value of the returned product and will not be an arbitrary penalty.

Please inspect your order carefully as soon as possible after delivery.

If you notice any damage that appears to have occurred during transport, we ask that you notify us within 48 hours of delivery wherever possible. Prompt notification allows us to investigate the damage with our delivery partner and resolve the matter as quickly as possible.

Please email claims@woodesign.ie and include:

• your order number;
• the product name;
• a description of the damage;
• photographs or video clearly showing the issue;
• photographs of the outer and inner packaging; and
• photographs of any visible transport damage to the packaging.

Please retain all original packaging and protective materials while the issue is being investigated, as these may be required to assess the cause of the damage and to arrange a safe collection.

The 48-hour notification period is requested to assist us with transport claims and does not limit or affect your statutory rights under Irish consumer law.

Where goods were damaged before or during delivery, or are otherwise not in conformity with the sales contract, your statutory rights and remedies will apply in accordance with the Consumer Rights Act 2022.

Your rights regarding faulty, damaged, incorrectly supplied or otherwise non-conforming goods are separate from our change-of-mind returns policy.

Under Irish consumer law, goods must, among other requirements, be of the quality, durability, description and fitness for purpose required by law.

Depending on the circumstances and when the problem arises, you may be entitled to remedies including a refund, repair, replacement or price reduction.

Where a statutory remedy requires the product to be returned, WOO.design will cover the return costs where required by law.

Please contact:

claims@woodesign.ie

and provide your order details and information about the issue.

Nothing in this policy limits the remedies available to you under the Consumer Rights Act 2022.

WOO.design is not responsible for faults or damage caused by:

• misuse;
• accidental damage;
• normal wear and tear;
• neglect;
• inappropriate storage;
• incorrect handling;
• incorrect assembly; or
• incorrect installation,

except where applicable consumer law provides otherwise.

For products requiring assembly or installation, please read the manufacturer's instructions and check the product and components before installation.

Where specialist installation is required, including certain electrical products, we recommend using an appropriately qualified professional.

The statutory change-of-mind cancellation right does not apply in certain circumstances provided by consumer law.

This may include, for example:

• products made to the customer's specifications or clearly personalised;
• certain sealed products that are not suitable for return for health or hygiene reasons once unsealed; and
• other products or circumstances specifically excluded under applicable consumer law.

An exclusion from the change-of-mind cancellation right does not remove your statutory rights if a product is faulty or otherwise does not conform to the sales contract.

Products manufactured to your specifications or clearly personalised for you may be excluded from the statutory change-of-mind cancellation right.

Please check the product description and specifications carefully before ordering a bespoke, personalised or made-to-order product.

This exclusion does not affect your statutory rights where the product is faulty or otherwise non-conforming.

Many WOO.design products are handmade or manufactured using natural or recycled materials.

Natural variations in characteristics such as:

• colour;
• grain;
• texture;
• pattern;
• shape; and
• finish

may occur and do not necessarily constitute a fault.

These natural characteristics should be considered together with the product description, photographs and the nature of the material.

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

Where cancellation is possible, we will cancel the order and process the appropriate refund.

If the order has already been dispatched, the applicable cancellation and returns procedure will apply.

Different rules may apply to bespoke, personalised or made-to-order products.

If your order qualified for free delivery based on the total order value and you subsequently make a change-of-mind return of all or part of the order, please contact us for details of any applicable return collection costs.

Where a promotional or conditional free-delivery offer is affected by a partial return, any adjustment will only be made where permitted by applicable law and in accordance with the terms communicated in connection with the offer.

This section does not apply to the return of faulty or non-conforming products where WOO.design is responsible for return costs under applicable consumer law.

Change-of-mind returns and cancellations

Email: sales@woodesign.ie
Phone: (01) 850 0079
Return Form: https://woo-design-ie.returnsdrive.com/

Faulty, damaged or incorrect products

Email: claims@woodesign.ie

WOO.design
107 Dorset Street Upper
Dublin 1
D01 R2E4
Ireland